It is a brave person who dares to question the appropriateness of developed countries donating billions of dollars a year to nations deemed to be poor. Hence the fact that Britain’s Coalition Government, while imposing “austerity policies” at home, has protected the country’s aid budget in a move that will see it rise to £11.5bn […]
Is the net promoter question the one most companies need to answer?
All companies claim to be dedicated to customer service. Many even state this aim in their mission statements, slogans or advertising. But few actually come anywhere near achieving it. For most of us, the “wow” experiences are far, far outweighed by the memories of seemingly endless queues while those supposedly serving us get on with […]
Smart meters offer companies 3 new lessons in competitive advantage
To most people, it appears, smart technology is confined to those mobile phones and other portable electronic devices that are increasingly capable of doing a lot more than just making and receiving phone calls. Sure, smartphones are a key component in the technological revolution, but just as important – from a business point of view […]
5 lessons businesses can learn from cricket and other sports
When the England cricket team inflicted its heavy defeat of India earlier this summer it taught the business world a lesson. When usurping their guests as the top Test match nation in the world, it is arguable that it had less to do with individual brilliance – though there were instances of that – than […]
The hybrid organisation and the cloud make virtual work reality
This week we look behind the theoretical arguments for working more virtually to see what companies are doing in practice. We also look at some of the latest innovations in work technology that might shape the way businesses go about their day-to-day activities over the next 10 years…. the silver lining in the cloud Shine […]
The future of business information
Many commentators think the next decade will be an information gold rush and certainly more companies than ever are now involved in the design, creation and trading of information. In some respects this is not big news. If our future is increasingly driven by clever technology to simplify the complexity in modern life, then its […]
In search of tomorrow’s stars
Policy makers and commentators put a lot of store by high-growth small and medium-sized businesses that in recent years have generated about half of all new jobs. This is especially true in tough economic times, when such enterprises are seen as the engines of growth that will lead the economy out of the doldrums. There […]